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Alle specialismen in huis

Het ene dossier is het andere niet. Logisch dat zo veel organisaties voor de afhandeling van grote aantallen dossiers een beroep doen op USG Legal Professionals. In ons Legal Service Center – het eerste van Nederland – zijn alle rechtsgebieden ruim vertegenwoordigd. Van arbeids-  tot consumentenrecht, en van huurrecht tot pensioen- en aansprakelijkheidsrecht. Hierdoor gaan kwaliteit én een hoge doorloopsnelheid bij ons hand in hand.

Heldere afspraken, zorgvuldige monitoring

U kunt ons inschakelen voor het wegwerken van achterstanden, maar ook voor structurele ondersteuning. Of juist alleen voor het afhandelen van complexe dossiers. Doelgericht werken is ons op het lijf geschreven. Daarom maken we heldere afspraken met u op basis van KPI’s, gevolgd door zorgvuldige monitoring. Een fixed fee? Graag. Afhandeling uit uw naam, op basis van white label? Prima. We nemen alle processen van u over, zodat u nergens omkijken naar hebt. Uw kwaliteitsnormen zijn daarbij het uitgangspunt.

Voorbeelden

Ontlasten afdeling belasting en invordering WOZ

by User Not Found | dec 10, 2014

De uitdaging

Nederlandse gemeenten hebben te maken met een toenemend aantal bezwaarschriften op het gebied van de WOZ en gemeentelijke belastingen. Dit wordt mede veroorzaakt door de opmars van no cure, no pay-bedrijven die klanten helpen met het indienen van bezwaarschriften. Daarnaast is er sprake van een toename van complexe bezwaarschriften van bedrijfspanden. Om al deze bezwaarschriften op tijd af te handelen, zoekt de gemeenteafdeling Belasting & Invordering WOZ ondersteuning en vindt de gemeente deze in USG Legal Professionals.

De oplossing

USG Legal neemt het gehele proces van de bezwaarbehandeling WOZ en gemeentelijke belastingen uit handen. De werkzaamheden vinden plaats in ons Legal Service Center. Hiervoor hebben we een projectteam opgericht dat onder leiding staat van een coördinator met 20 jaar ervaring op WOZ- en belastinggebied. Deze coördinator leidt de juristen op en coacht ze gedurende het hele project.

USG Legal gaat daarbij een resultaatsverplichting aan:

  • Garantie van kwalitatief hoogwaardige afhandeling: naast het juridische kader ook aandacht voor de taxatie technische aspecten, zoals herwaardering in bezwaar
  • Afspraken met betrekking tot doorlooptijden en kwantiteit
  • Fixed fee per dossier 

Het resultaat

USG Legal handelt het aantal overeengekomen bezwaarschriften af, conform de kwaliteitseisen en binnen de afgesproken termijn. Bovendien weet een gemeente van tevoren precies waar zij financieel aan toe is dankzij de fixed fee-tarieven waarmee USG Legal werkt. Door het uitbesteden van het gehele proces onder leiding van de deskundige coördinator heeft een gemeente geen omkijken naar de afhandeling van WOZ-bezwaarschriften en andere gemeentelijke belastingen. Hierdoor ligt er geen extra werkdruk op de afdeling Belasting & Invordering en worden de bezwaarschriften van burgers en ondernemers op tijd afgehandeld.

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